FAQs

YOU HAVE QUESTIONS, WE HAVE ANSWERS

SHIPPING

We offer a variety of shipping options to suit your needs, including standard and expedited shipping through Canada Post. During checkout, you’ll be able to select the shipping method that best fits your timeline and budget. Shipping times and costs will be calculated based on your location and the size of your order.

Shipping times vary based on your location and the shipping method selected at checkout. Typically, standard shipping within Canada takes between 3 to 7 business days. Expedited shipping options are available for faster delivery. Please note that shipping times may vary during holidays or due to unforeseen delays with the carrier. You will receive a tracking number to monitor your shipment once your order has been dispatched.

We do not offer free shipping at this time. However, we do provide free shipping at our tradeshows, so keep an eye out for a show near you to take advantage of this offer!

Yes, we can ship to P.O. boxes using Canada Post. Simply provide your P.O. box address during checkout, and we’ll ensure your order is delivered through the appropriate service.

If your package is delayed or lost, please first check the tracking information provided in your shipping confirmation email. If the issue persists, contact our customer service team with your order number, and we will work with Canada Post to locate your package or arrange a solution. Rest assured, we are here to assist you in resolving any shipping issues.

We do not offer international shipping in every case. If you are outside of Canada, please fill out the contact form on our Contact page, and we will let you know if we can ship to your location.

If your order has not yet been shipped, you can change your shipping address by contacting our customer service team as soon as possible. Once the order is processed and shipped, we are unable to make changes to the address. Please reach out quickly to ensure we can accommodate your request.

We primarily use Canada Post for shipping. Depending on your location and the shipping option you select at checkout, we may occasionally use other reliable carriers to ensure timely delivery of your order.

If your order arrives damaged, please contact our customer service team immediately. Be sure to include photos of the damage and your order number. We will work with you to resolve the issue by offering a replacement or a suitable solution as quickly as possible

ORDER & PAYMENT

You can check your order status by logging into your account on our website. In the “My Account” section, you’ll find your recent orders along with tracking information. If you need any additional help, feel free to reach out to our customer service team.

We accept returns within 70 days of the original order date. However, products that have been installed or have screw holes are not eligible for return. Please note that original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer. A 10% restocking fee applies to all returns.

To begin the return process, you must obtain a Return Merchandise Authorization (RMA) number by contacting us. Returned products must be in like-new condition, with original packaging and all tags and materials included. If these conditions are not met, additional fees may apply.

Please note, refunds will not be issued for products that do not meet the return criteria.

Your credit card will be charged at the time of purchase, once your order is successfully placed. You will receive an email confirmation with your order details and payment receipt immediately after the transaction is completed.

Yes, you can remove a saved payment method at any time. Simply log into your account, go to the “Payment Methods” section under “My Account,” and select the option to delete or remove the saved payment method. If you encounter any issues, feel free to contact our customer support for assistance.

Once an order is placed, we process it as quickly as possible. If your order hasn’t been shipped yet, you may be able to cancel or modify it. Please contact our customer service team immediately with your order number, and we’ll do our best to accommodate your request. However, once the order has been shipped, we are unable to make any changes or cancellations.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are processed securely to ensure your information is protected.

Yes, your payment information is fully secure. We use industry-standard encryption and secure payment gateways to protect your data during transactions. Your payment details are never stored on our servers, ensuring that your personal and financial information remains private and safe.

Yes, you can save your payment methods for future purchases. During checkout, you’ll have the option to securely store your payment information for a faster checkout process next time. Your details will be encrypted and protected to ensure your information remains safe.

If your payment is declined, first check that all payment details, such as card number, expiration date, and billing address, are entered correctly. If everything looks correct, contact your bank or credit card provider to ensure there are no issues with your account. If the problem persists, you can try using a different payment method or contact our customer service team for further assistance.

Yes, once your order is placed, you will receive an email confirmation that includes your invoice or receipt. This will detail your order, payment, and shipping information. If you need another copy or didn’t receive it, please contact our customer service team.

Not at this time. Currently, we do not offer payment plans or financing options, and we do not foresee offering them in the future. All purchases must be paid in full at the time of checkout.

Unfortunately, discount codes cannot be applied to an order once it has been placed. Please make sure to enter any discount codes at checkout before completing your purchase. If you have any issues with a code, feel free to contact our customer service team for assistance.

All orders on our site are processed in Canadian Dollars (CAD). Please ensure that your payment method supports CAD transactions to avoid any additional fees from your bank or credit card provider.

To update your billing information, log into your account and go to the “Payment Methods” or “Billing Information” section under “My Account.” From there, you can edit or update your saved billing details. If you need further assistance, feel free to contact our customer service team.

Yes, you can easily reorder a previous purchase. Simply log into your account, go to your order history under “My Account,” and select the previous order you’d like to reorder. From there, you can quickly add the items to your cart and proceed with checkout.

If you believe you were charged incorrectly, please contact our customer service team as soon as possible. Provide your order number and details of the discrepancy, and we will investigate the issue and work to resolve it promptly.

PRODUCT

SnirtStopper is a revolutionary garage door seal designed to block snow, dirt, leaves, pests, and cold drafts from entering your garage or workspace. It’s engineered to seal the gap between the door and the floor, providing superior insulation and protection against the elements. The name “SnirtStopper” comes from its ability to stop “snirt” – a mix of snow and dirt – along with other unwanted debris.

SnirtStopper works by using a flexible foam core wrapped in durable tarp material, combined with an upper tab that is screwed to the inside bottom of your garage door. The foam core fills in gaps under the door, while the flexible bottom tab adjusts to the floor’s unevenness, forming a tight seal that keeps out snow, dirt, pests, and drafts. This unique design is highly effective, even on floors that shift due to weather changes.

SnirtStopper can be used on a variety of doors, including:

  • Standard overhead garage doors
  • Walk-in doors
  • Barn doors
  • Roll-up doors
  • Bi-fold doors
  • Hydro-swing doors
  • Industrial and commercial doors

Its versatility makes it ideal for both residential and commercial applications.

SnirtStopper can seal gaps ranging from small to large. It can effectively seal gaps up to 2 inches, and specialized SnirtStopper products can seal gaps even larger than 2 inches for industrial or commercial doors. With different sizes available, you can select the appropriate seal based on your specific door and gap size.

Yes, SnirtStopper can be used on both new and old doors. Whether your door is brand new or has been in place for years, SnirtStopper’s flexible design allows it to be easily installed and adjusted to fit uneven floors or gaps caused by door wear over time. It’s also available in multiple colors to match your door, making it a great fit for any style.

Using SnirtStopper provides several key benefits:

  • Energy savings: Prevents heat loss by sealing out drafts, reducing your heating costs.
  • Pest control: Blocks entry points for pests such as rodents and insects.
  • Protection from the elements: Keeps out snow, dirt, rain, and leaves, keeping your garage clean and dry.
  • Prevents freeze-down: Ensures your garage door doesn’t freeze to the floor in winter.
  • Durable and long-lasting: Made from heavy-duty materials, SnirtStopper is built to last.
  • Easy installation: SnirtStopper is simple to install and doesn’t require professional help.

SnirtStopper differs from traditional door seals in several ways:

  • Adjustable Design: Unlike most seals that are rigid and attached directly to the bottom of the door, SnirtStopper’s flexible foam core and bottom tab adjust to uneven floors, ensuring a tight seal.
  • Durable Materials: SnirtStopper is made from the same heavy-duty tarp material used on semi-truck tarps, making it more durable than traditional vinyl or rubber seals.
  • Larger Sealing Range: It can seal gaps up to 2 inches (or more with larger models), while most traditional seals struggle with gaps larger than 1 inch.
  • Prevents Freeze-Down: The flexible tab prevents freezing to the floor, which is a common issue with other seals.

Yes, SnirtStopper is suitable for both residential and commercial applications. It is designed to work on various door types, including standard garage doors for homes and large industrial doors for businesses. The product’s durability and flexibility make it a perfect solution for both environments.

Yes, SnirtStopper is available in a range of colors to match your door. You can select a color that complements or blends with your door for a clean and seamless look. Additionally, color-matched screws are included to ensure the installation looks polished and professional.

INSTALLATION & MAINTENANCE

Yes, SnirtStopper is designed to be easy to install, even if you don’t have prior experience. Most installations can be completed in just a few minutes with basic tools, and clear instructions are provided with each product.

To install SnirtStopper, you’ll need a few basic tools, including a drill or screwdriver, a tape measure, and a utility knife if trimming is necessary. Self-tapping screws are included with the product to make installation even easier.

The installation process typically takes 10 to 15 minutes, depending on the size of the door and whether you have a helper. Even if you’re installing it by yourself, the process is quick and straightforward.

No, you do not need a professional to install SnirtStopper. The product is designed for easy DIY installation. However, if you prefer, you can hire someone to install it for you, but it’s not necessary.

Yes, detailed installation instructions are included with each SnirtStopper product. These instructions guide you step-by-step through the process to ensure a successful installation.

Yes, we offer an installation video on our website that demonstrates the process step-by-step. Watching the video can help ensure you understand how to properly install SnirtStopper for the best results.

Yes, SnirtStopper can be trimmed to fit your specific door size. We provide a little extra material so you can cut it to the exact length needed for a perfect fit.

Yes, all the necessary fasteners, including self-tapping screws, are included with the SnirtStopper. You don’t need to purchase any additional hardware to complete the installation.

SnirtStopper requires minimal maintenance. To keep it in good condition, periodically check for any debris or dirt buildup on the seal and clean it as needed. You can use a damp cloth to wipe it down. The durable materials are designed to withstand harsh weather, so there’s little upkeep required.

Yes, SnirtStopper can be removed and reinstalled if necessary. If you need to move it to a new location or replace it temporarily, simply unscrew the fasteners and reinstall when ready.

DURABILITY & PERFORMANCE

SnirtStopper seals are made from durable materials designed to last for many years, even in harsh weather conditions. With proper care, SnirtStopper can last up to 20 years, making it a long-term solution for sealing gaps under your doors.

Yes, SnirtStopper is highly weather-resistant. It is designed to perform well in all types of weather, including rain, snow, wind, and extreme temperatures. The materials used are built to withstand the toughest conditions while maintaining their effectiveness.

Absolutely. SnirtStopper is engineered to handle both extreme cold and heat without losing its flexibility or effectiveness. It will remain durable and functional, whether it’s facing freezing winter temperatures or scorching summer heat.

No, SnirtStopper is designed to prevent freezing to the ground. The flexible bottom tab lifts away from the ground as the door opens, ensuring it doesn’t get stuck or tear due to ice. This feature makes it particularly useful in freezing climates.

SnirtStopper’s unique design includes a flexible tab that adjusts to the floor and lifts away when the door opens. This allows it to peel away from ice, preventing the door from freezing to the ground and ensuring smooth operation in winter conditions.

Yes, SnirtStopper is resistant to pests like rodents. The outer material is made from a heavy-duty, tarp-like fabric stitched with polyurethane thread, making it difficult for rodents to chew through. It creates an effective barrier against pests.

SnirtStopper seals are made of a durable foam core wrapped in a tough vinyl/rubber-coated fabric, similar to the materials used in commercial truck tarps. These materials are weather-resistant and provide excellent insulation and protection.

Yes, SnirtStopper is waterproof. The materials used in the seal are designed to block water from entering your garage or workspace, keeping the interior dry and protected from rain, snow, and moisture.

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